Body shops in RCM are a subject that I’m very interested in and something I’ve seen not change tremendously, unfortunately, in revenue cycle management over the course of the last few decades. I can’t say I know the complete history of the origins and the early stages of the revenue cycle management industry. In fact, […]
Is AI taking over the world? Or, more specifically, is AI taking over healthcare? With the recent explosion of open AI’s ChatGPT and other AI tools that have gained a lot of attention, both properly and within business, it seems worth having a conversation around what we’re doing with this in healthcare. It’s clear that […]
Automation is not the answer. You might be thinking, “Wait, what? Isn’t Voyant a company that does RCM automation?” Yes, we do automation. So for us to say automation is probably not the answer, for you, there’s a good reason, and it’s not that we don’t believe in automation. We absolutely believe in automation. There’s […]
We frequently encounter EHR data integrity problems within electronic health records (EHR), practice management, billing, and laboratory information systems. These issues can range from simple anomalies in reporting to complex structural database problems. While some issues can be easily resolved, others require more complex solutions. Today, we encountered a particularly nonsensical issue that highlights a […]
AdvancedMD’s custom reporting tool, “Advanced Insights” (AI), is a powerful tool for generating custom reports. However, the use of the acronym “AI” is misleading, as it implies the use of artificial intelligence, which is not the case. The underlying technology appears to be Cognos, a reputable business intelligence tool from IBM. Limitations of AdvancedMD’s Custom […]
How do you get all of the information you want out of a system? Some systems have great reporting, some have mediocre reporting, and some have terrible reporting. What we’ve found is that even the best systems almost never allow you to extract all the information you need in one report. Even when custom reporting […]
We were recently working with a client where we needed to gather data from many different places, one of which involved clearinghouse data management. But why do we need data from a clearinghouse? Why can’t we get it from a practice management system, billing system, or EHR? Well, most billing systems, regardless of the brand, […]
I’m constantly impressed by how bad the data is in healthcare IT systems. We’re encountering one of these clinix data integrity issues again today, and they seem to pop up all over the place. You could consider these to be metadata issues, but in reality, they are data integrity issues. For example, there are some […]
Let’s say you have a post date for payments in May. Whatever you posted in May should be closed and should never change because you’re capturing the time at which a function was performed, and you can’t time-travel back to do that. However, some systems allow this, and the problem is that the EHR data […]
I’ll bet you didn’t know time travel was possible. Well, with some healthcare IT systems, it is. It’s not uncommon in billing to find yourself in a situation where there’s some unapplied balance. You receive an ERA, an EOB, or some form of payment, and for whatever reason, you can’t post the entire amount—or even […]