Medical Billing Offshoring Challenges: Why Work Keeps Coming Back from India If you’ve heard the expression “what happens in Vegas, stays in Vegas,” there might be an RCM analog: “what happens in India, stays in India”—or at least, it should. Nearly every medical billing company with offshore operations faces a common set of medical billing […]
The Red Flags Rule in RCM: What You Need to Know (…And Do) Most revenue cycle management companies focus on HIPAA compliance, but many overlook another critical federal regulation: the Red Flags Rule in RCM. This Federal Trade Commission (FTC) requirement is designed to prevent identity theft and fraud—and it has significant implications for medical […]
Cold Calling for Medical Billing Leads: Is It Effective? In the competitive landscape of revenue cycle management, many companies wonder if traditional outreach methods still work. Based on extensive experience with both successful and unsuccessful campaigns, I can confirm that cold calling for medical billing leads can be highly effective—but only when executed with strategic […]
A Critical Warning About AI in Medical Billing: It Lies As artificial intelligence technologies become increasingly embedded in healthcare revenue cycle operations, a serious warning about AI in medical billing needs to be heeded: AI systems can produce false information with potentially devastating consequences for healthcare organizations. The Alarming Trend of AI Deception The initial […]
eClinicalWorks Reporting: Data Challenges and Solutions Practice management systems offer various reporting capabilities to help healthcare organizations analyze their operations. While some systems provide limited options, eClinicalWorks reporting is considered above average in the industry. However, as someone who works extensively with healthcare data, I’ve encountered several frustrating issues with the eClinicalWorks reporting structure that […]
I had an interesting conversation with clients recently that challenged my thinking about implementing technology solutions for healthcare billing companies. They were looking to grow their business through infrastructure improvements and software implementations to become a technology-centered billing operation. When I advocated for a comprehensive RCM analytics solution as the foundation for automation and artificial […]
Improve Profitability: Medical Billing Sales Contracts and SOWs There’s a critical aspect of the marketing and sales process that’s rarely discussed in the medical billing industry but has significant implications for operations and profitability. When securing new clients, many billing companies fail to clearly define what their services actually include. This oversight in medical billing […]
How to Get Real RCM AI ROI: Beyond the Hype For those looking to invest in artificial intelligence (AI) within revenue cycle management (RCM), whether you’re a medical billing company or the billing department of a large healthcare provider, measuring RCM AI ROI can be challenging amid all the industry hype. With constant shifts from […]
Marketing Strategy Tips for Positioning When You Lack Differentiation We recently explored what to do when you don’t have good targeting options for your medical billing company and in this article we’ll share essential marketing strategy tips for positioning when you’ve selected a target market but struggle with market positioning and differentiation. This is a […]
Marketing Strategy Tips for Targeting When It Seems Impossible What do you do when you don’t have any good targeting options? I’ve encountered this scenario repeatedly with clients, and it’s surprisingly common. Most medical billing companies that approach me for growth strategies rarely have a concentrated client base. While I do have a few clients […]