RCM Analytics and RCM KPIs Revenue Cycle Management

Specific Medical Billing KPIs You Should Use

Specific Medical Billing KPIs You Should Use Should you use the medical billing KPIs recommended by industry organizations like MGMA, HFMA, or HBMA? Should you follow consultants’ advice or benchmark against other billing companies? The answer is surprisingly simple: no, you shouldn’t. Why Traditional Medical Billing KPIs Fall Short Most commonly recommended medical billing KPIs […]

Medical Billing Consultants RCM Analytics and RCM KPIs

Improve Your Medical Billing Performance KPIs: Ignore Bad Industry Advice

Medical Billing Performance KPIs: Ignore Bad Industry Advice One of the most frustrating aspects of working in revenue cycle management is encountering guidance about medical billing performance KPIs that’s long on buzzwords but short on substance. Recently, I came across a whitepaper from Waystar called “Seven Steps to Sharpen Your Healthcare Revenue Cycle” that perfectly […]

AI in Medical Billing

Stop Expecting Miracles: Medical Billing AI Challenges

Stop Expecting Miracles from Medical Billing AI There’s a growing expectation that artificial intelligence will revolutionize the revenue cycle management industry overnight. Whether driven by fear of industry disruption or hope for instant solutions, many healthcare organizations are looking to medical billing AI as a magical remedy for longstanding challenges. However, this mindset overlooks the […]

Medical Billing Leads

3-Step Plan for Medical Billing Lead Conversion

3-Step Plan for Medical Billing Lead Conversion While our content typically focuses on marketing strategies for revenue cycle management, today we’ll address a critical but often overlooked component of business development: medical billing lead conversion. A recent situation with a client highlighted important techniques for handling leads effectively to maximize your conversion rates. The Lead […]

AI in Medical Billing Medical Billing Automation

HBMA Innovation Conference: Should You Go?

HBMA Innovation Conference: Should You Go? The Healthcare Billing Management Association (HBMA) is hosting its annual HBMA Innovation Conference next month in March. This appears to be the second or third year of the event, focused on revenue cycle management innovation and technology. As someone who recently served on both the Innovation Committee and Data […]

Medical Billing Marketing

Superbowl AI Ads: Colossal AI Marketing Mistakes

Superbowl AI Ads: Colossal AI Marketing Mistakes The Super Bowl is known not just for the game itself but for its high-profile advertisements that often reveal broader trends in marketing and technology. This year’s event showcased several AI marketing mistakes that provide valuable lessons for businesses considering artificial intelligence in their own marketing strategies. Two […]

AI in Medical Billing

The Future: Medical Billing AI Agents

The Future of Medical Billing: AI Agents The landscape of medical billing is rapidly evolving, with artificial intelligence playing an increasingly significant role. While generative AI dominated conversations in 2023 and 2024, a more transformative technology is emerging as the future of revenue cycle management (RCM): medical billing AI agents. Beyond Generative AI: The Rise […]