eClinicalWorks Reporting: Data Challenges and Solutions Practice management systems offer various reporting capabilities to help healthcare organizations analyze their operations. While some systems provide limited options, eClinicalWorks reporting is considered above average in the industry. However, as someone who works extensively with healthcare data, I’ve encountered several frustrating issues with the eClinicalWorks reporting structure that […]
Specific Medical Billing KPIs You Should Use Should you use the medical billing KPIs recommended by industry organizations like MGMA, HFMA, or HBMA? Should you follow consultants’ advice or benchmark against other billing companies? The answer is surprisingly simple: no, you shouldn’t. Why Traditional Medical Billing KPIs Fall Short Most commonly recommended medical billing KPIs […]
Medical Billing Performance KPIs: Ignore Bad Industry Advice One of the most frustrating aspects of working in revenue cycle management is encountering guidance about medical billing performance KPIs that’s long on buzzwords but short on substance. Recently, I came across a whitepaper from Waystar called “Seven Steps to Sharpen Your Healthcare Revenue Cycle” that perfectly […]
How to Develop RCM KPIs That Actually Matter Many revenue cycle management organizations adopt KPIs because they believe they should be “data-driven” or because industry consultants tell them it’s necessary. But how often do we step back and ask: why are we tracking these specific metrics, and what purpose do they serve? An effective approach […]
RCM Acquisition Metrics Mergers and acquisitions activity in the revenue cycle management (RCM) space remains robust, with private equity firms and strategic buyers constantly evaluating potential targets. As someone who regularly works with PE groups and RCM companies pursuing growth through acquisition, I’m frequently asked about the most important RCM acquisition metrics to consider during […]
Great RCM Dashboards: Building for Success (Part 2) In our previous discussion about RCM dashboards, we explored what constitutes a true dashboard versus what most healthcare organizations actually mean when requesting one—typically detailed reports rather than high-level summaries. Now, assuming we’re using the common industry definition of RCM dashboards as medical billing reports, let’s examine […]
What Makes Great Medical Billing Dashboards In the complex world of revenue cycle management, medical billing dashboards have become an essential tool for monitoring performance and identifying issues before they impact your bottom line. But what exactly constitutes an effective dashboard, and how does it differ from standard reporting? Understanding Medical Billing Dashboards While there’s […]
When considering medical billing technology and data solutions, the possibilities are vast. From analytics and workflow tools to automation and AI, the options are numerous. These solutions can integrate data from various systems, including EHRs, practice management, LIS, accounting, HR, and more. Making Strategic Decisions with Medical Billing Technology The question of whether to start […]