The Future of Medical Billing: From Service-Focused to Technology-Driven The medical billing industry is undergoing a profound transformation. What was once a purely service-oriented business is rapidly evolving into a technology-driven ecosystem. This shift represents not just an operational change but a fundamental reimagining of how revenue cycle management (RCM) functions in healthcare. In this […]
A Critical Warning About AI in Medical Billing: It Lies As artificial intelligence technologies become increasingly embedded in healthcare revenue cycle operations, a serious warning about AI in medical billing needs to be heeded: AI systems can produce false information with potentially devastating consequences for healthcare organizations. The Alarming Trend of AI Deception The initial […]
How to Get Real RCM AI ROI: Beyond the Hype For those looking to invest in artificial intelligence (AI) within revenue cycle management (RCM), whether you’re a medical billing company or the billing department of a large healthcare provider, measuring RCM AI ROI can be challenging amid all the industry hype. With constant shifts from […]
Stop Expecting Miracles from Medical Billing AI There’s a growing expectation that artificial intelligence will revolutionize the revenue cycle management industry overnight. Whether driven by fear of industry disruption or hope for instant solutions, many healthcare organizations are looking to medical billing AI as a magical remedy for longstanding challenges. However, this mindset overlooks the […]
Are We in an AI Market Bubble? The hype surrounding artificial intelligence continues to intensify rather than subside. With tech giants like Microsoft investing billions in AI technologies and startups receiving astronomical valuations, many industry observers are beginning to question: Are we in an AI market bubble? Signs of an AI Market Bubble Recent developments […]
HBMA Innovation Conference: Should You Go? The Healthcare Billing Management Association (HBMA) is hosting its annual HBMA Innovation Conference next month in March. This appears to be the second or third year of the event, focused on revenue cycle management innovation and technology. As someone who recently served on both the Innovation Committee and Data […]
The Future of Medical Billing: AI Agents The landscape of medical billing is rapidly evolving, with artificial intelligence playing an increasingly significant role. While generative AI dominated conversations in 2023 and 2024, a more transformative technology is emerging as the future of revenue cycle management (RCM): medical billing AI agents. Beyond Generative AI: The Rise […]
Why Voice AI in Medical Billing is Outpacing Analytical AI Adoption While analytical artificial intelligence (machine learning / ML) has been around much longer and offers broader potential applications for revenue cycle management, voice AI in medical billing is being adopted at a surprisingly rapid pace. This trend might seem counterintuitive given the structured nature […]
AI in Payer RCM: A Love-Hate Relationship Artificial Intelligence (AI) in payer revenue cycle management (RCM) is like that overly enthusiastic intern who denies every vacation request you submit because “policy says so.” Sure, it can be efficient, but it’s also creating a lot of headaches. Case in point: the recent spotlight on UnitedHealthcare’s AI […]
I attended the HBMA 2024 annual conference in Austin a couple of weeks ago, and the focus on technology, especially medical billing automation, was stronger than ever. Over the last 15+ years, I’ve never seen so many presentations and talks about automation and artificial intelligence (AI) in healthcare revenue cycle management. While some of the […]
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