Nearly all PMS and EHR systems are fundamentally inadequate at RCM analytics and reporting. Why? Because healthcare organizations purchase EMRs based on clinical workflow capabilities, not reporting. This means vendors don’t need to invest significantly in analytics – and it shows.

• Can’t Get Data – Systems lack essential data elements and reporting structures that don’t provide the granular details healthcare organizations actually need for meaningful analysis.
• Excessive Manual Work – Extracting reports requires enormous effort, and you never get everything needed in a single report. Even when you can “design” custom reports, you must manually slice, dice, and attempt complex joins—often impossible due to missing deterministic keys.
• No True Analysis – Despite vendor claims of having “analytics capabilities,” these systems only provide basic reporting that spits out raw data rather than delivering actual analytical insights.
• Lack of Resources – Few healthcare providers or medical billing companies have the technical resources capable of performing the extensive data extraction and manipulation work required to generate meaningful insights.

The net result is an inability to answer critical questions from billing teams or clients, which means organizations cannot solve operational and financial problems or communicate effectively with clients and executives. This leads to decreased satisfaction across all levels of the organization and lost revenue.